PRIVACY POLICY

1. What Information We Collect

We may collect the following categories of personal data:

Identification Data: Name, surname, nationality, gender, date of birth Contact Details: Email address, phone number, mailing address Booking Information: Stay dates, room preferences, payment data (processed securely via certified providers) Communication History: Emails, messages, or inquiries you send us Technical Information: IP address, browser type, pages visited, session duration, cookies We only collect the information necessary to provide our services, optimize your experience, and fulfill legal obligations.

2. How Your Data Is Used

Your personal data may be used for the following purposes:

To confirm, manage, and modify your booking
To personalize your stay based on preferences or past visits
To communicate before, during, and after your reservation
To process payments securely through certified platforms
To comply with legal obligations such as guest registration or invoicing
To improve our website’s usability, performance, and content
To send you relevant updates or offers, only if you opt in
We do not use your personal data for profiling or automated decision-making.

3. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Fulfillment of a contract (e.g., your hotel reservation)
Your explicit consent (e.g., for marketing emails)
Compliance with legal obligations (e.g., record-keeping)
Legitimate interests (e.g., service improvement, fraud prevention)

4. Data Sharing and Disclosure

Your data may be shared with:

Certified payment providers
Booking platforms or reservation management systems
Local authorities where legally required (e.g., guest registries)
IT and service providers maintaining our systems and websites
We never sell or rent your data to third parties. All partners are contractually bound to maintain strict confidentiality and comply with data protection standards.

5. Data Storage and Retention

Your personal data is stored securely on protected servers, and only for as long as needed:

Booking and billing data: retained as required by law
Marketing preferences: retained until you withdraw consent
Analytics or technical data: anonymized after use
We use encryption, access control, and other security protocols to prevent unauthorized access, loss, or misuse.

6. Your Rights as a Data Subject

You have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw your consent at any time
Request data portability
To exercise any of these rights, please contact us at hello@sunnyescapehotel.com. We respond to all requests within the legally required timeframes.

7. Cookies and Tracking Tools

We use cookies and similar technologies to:

Enable website functionality
Analyze usage statistics (e.g., via Google Analytics)
Remember your language or booking preferences
You can change cookie settings in your browser at any time. Use of our site implies consent to our cookie usage, unless disabled in your settings.

8. Contact and Data Controller Information

SunnyEscapeHotel
ul. Krowoderska 63, 31-158 Kraków, Poland
Phone: +48 12 445 83 62
Email: hello@sunnyescapehotel.com